Glide
Support
Need a hand with Glide?
Most answers are below. If you don't find yours, email us — a real person reads every message.
Email support
Include your account email and your device model so we can find your account quickly.
We reply within 5 business days.
Common questions
How do I cancel my subscription?
Glide subscriptions are billed through Apple, so they're cancelled in your Apple account — not in the app.
- Open apps.apple.com/account/subscriptions, or go to Settings → your name → Subscriptions on your iPhone.
- Tap Glide.
- Tap Cancel Subscription and confirm.
You keep full access until the end of the period you've already paid for. Cancelling does not delete your account or your data.
How do I delete my account?
You can delete your account from inside the app: Settings → Account → Delete account. You'll be asked to confirm.
Deleting removes your profile, workouts, logged meals, photos, and chat history. It can't be undone, and we can't restore a deleted account.
Deleting your account does not cancel your subscription — cancel that separately in your Apple subscription settings first, or you'll keep being billed.
If you can't sign in to reach the setting, email support@getglideai.com from the address on the account and we'll handle it.
I paid, but Glide says I'm on the free plan.
Open Settings → Subscription → Restore purchases in the app. Make sure you're signed in to the same Apple Account you originally purchased with.
If it still shows the free plan after restoring, close and reopen the app once. If nothing changes, email us with the Apple receipt or order ID and we'll fix it on our end.
How do I reset my password?
On the sign-in screen, tap Forgot password and enter your account email. We'll send a reset link — it expires after an hour, so use it soon.
No email after a few minutes? Check your spam folder and confirm you're using the address you signed up with. If you originally signed up with Apple or Google, you don't have a Glide password — use that same button to sign in instead.
Something's broken, or I want to report a bug.
Email support@getglideai.com with what happened, what you expected, and a screenshot or screen recording if you have one. Your iOS version and iPhone model help a lot too.